It’s funny how your job description gets thrown out from under you. I was initially employed as a Customer Success Manager, which is a nice and fancy way of saying a Project Manager, with a particular proclivity for taking guff from clients. By the end of it I was a chatbot programmer, developer, troubleshooter, optimiser, humaniser, tester and detester in all but name.
Yes, if you’ve ever gone on to a company’s website and tried to complain, only to find yourself confronted by a “hip”, “cool” chatbot who says “Great! I’m happy to hear that” when you tell it that your grandmother has died, then yes, that was me, and I’m truly very sorry for all that.Continue reading “24 centimetres, I didn’t know they stacked it that high”